Last updated: 31 August 2026
Making a booking
A booking is confirmed when payment is successfully completed, or when we confirm a valid zero-value voucher booking. We will send a confirmation email with your booking reference and event details.
Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Payment is taken securely by Stripe. We may correct obvious pricing or event-description errors before a booking is confirmed.
Tickets
Tickets must not be resold for profit or used for commercial promotion without our permission. If you need to transfer a booking, please contact us and we will help where possible. We may refuse entry or cancel a booking where we reasonably believe it has been obtained fraudulently or used in breach of these terms.
Events and entry
Please arrive in good time and follow reasonable instructions from our team. We may refuse entry or ask someone to leave where behaviour is unsafe, unlawful, abusive or likely to spoil another guest's experience. We may make reasonable changes to the advertised programme, line-up, menu, timings or layout where necessary.
Afternoon Tea and dietary requirements
Tell us about allergies and dietary requirements when you book. We will take reasonable care, but our kitchen handles allergens and we cannot guarantee an allergen-free environment. Please speak to a member of the team on arrival if you have a serious allergy.
Changes, cancellation and refunds
Our Cancellation and Refund Policy forms part of these terms and explains the options available if your plans change or we cancel an event.
Our responsibility
Nothing in these terms limits liability that cannot legally be limited. Subject to this, we are not responsible for losses that are not reasonably foreseeable or caused by circumstances outside our reasonable control.